Alison
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« on: Thursday July 22, 2004, 06:04:59 PM » |
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If you ever have a difficult situation to manage,you might consider the approach offered by this obviously well trained Customer Service Officer.
Indeed,an award should go to the Virgin Airlines gate attendant in Sydney some months ago for being smart and funny, and making her point, when confronted with a passenger who probably deserved to fly as cargo........
A crowded Virgin flight was cancelled after Virgin's 767's had been withdrawn from service. A single attendant was re-booking a long line of inconvenienced travellers.
Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said,"I HAVE to be on this flight and it HAS to be FIRST CLASS!"
The attendant replied ," I'm sorry sir,I'll be happy to try to help you,but I've to help these people first, and I'm sure we'll be able to work something out".
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear,"DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the attendant smiled and grabbed her public address microphone: "May I have your attention please," she began- her voice heard clearly throughout the terminal. "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to gate 14".
With folks behind him in line laughing hysterically, the man glared at the Virgin attendant, gritted his teeth and said, "F*ck You!".
Without flinching, she smiled and said, 'I'm sorry,sir,but you'll have to get in line for that too."
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i may have p but the p wont have me
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GuzziHeroV50
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« Reply #1 on: Thursday July 22, 2004, 06:10:40 PM » |
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Fortuna
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« Reply #2 on: Thursday July 22, 2004, 06:44:03 PM » |
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 is that true? Good for her!!!! 
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"Try anything once, come hot, come cold. If we're not foolish young, we're foolish old."
Canterbury Tales, Geoffrey Chaucer
"It is easier to find men who will volunteer to die, than to find those who are willing to endure pain with patience." - Gaius Julius Caesar
Luceo Non Uro "I shine not burn
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Shanna3337
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« Reply #3 on: Thursday July 22, 2004, 06:55:41 PM » |
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Ami
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« Reply #4 on: Friday July 23, 2004, 02:27:01 AM » |
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Bev
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« Reply #5 on: Friday July 23, 2004, 07:14:08 AM » |
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Love and Cuddles Bev  |
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Celery Peach
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« Reply #6 on: Friday July 23, 2004, 08:53:39 AM » |
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Val
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« Reply #7 on: Friday July 23, 2004, 04:13:38 PM » |
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scaly Sue.
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« Reply #8 on: Wednesday July 28, 2004, 09:09:55 PM » |
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Just when I think I have got it right somebody moves the damn goalposts.!
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GentleGiant
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« Reply #9 on: Wednesday July 28, 2004, 11:17:45 PM » |
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No matter how good or bad it is, it always goes away!
"I am still determined to be cheerful and happy, in whatever situation I may be. I have also learned from experience that the greater part of our happiness or misery depends upon our dispositions and not upon our circumstances."
Martha Washington
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merciememommie
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« Reply #10 on: Thursday July 29, 2004, 02:16:00 AM » |
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